PROBLEM SOLVING IN INTERNET EXPLORER & OUTLOOK EXPRESS
MICROSOFT KNOWLEDGE BASE LINKS:

INTERNET EXPLORER: General

• FAQs & Highlights for Internet Explorer Includes a list of current “hot issues” and much more!
• Description of the Internet Explorer Repair Tool {KB 194177} Only present for a later version of IE than is native to your OS.
• Download-Only Setup of Internet Explorer on Windows 2000 and Windows XP {KB 257249}
  Win 2000, Win XP
• Internet Explorer 6 Service Pack 1 (SP1)
• All Known Browser Helper Objects (BHOs)
  by AumHa VSOP Tony Klein. Bountiful information about add-ons for Internet Explorer — including many kinds of malicious foistware!

INTERNET EXPLORER: Error Conditions & Error Messages

• Troubleshooting browsing error messages in Internet Explorer
• Unrecoverable Errors Such as “Invalid Page Faults” or “General Protection Faults”in Internet Explorer {KB 276393}
  IE5.x with Win95/98/98SE/2000 Outstanding general article, keying to many, many others.

• Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer {KB 249191} IE5.0 or later
• Cipher Strength Appears as 0-Bit in Internet Explorer {KB 261328} IE 4 through 6
• Description of Hypertext Transport Protocol Error Messages {KB 218155}
  IE 4.0 or later (discusses how 400, 403, 404, 405, 406, 408, 409, 410, 500, 501, 505 errors are handled)
• ERROR MESSAGE: Error 501/505: Not Implemented or Not Supported {KB 811262} Win XP; IE 6.0 SP1
• ERROR MESSAGE: Internet Explorer Cannot Download a File {KB 816868}
  IE6 SP1 with: Win98 SE, Win ME, Win NT 4 SP6a, Win 2000, Win XP (Bug, hotfix available, permanent fix coming in IE6 SP2)
• ERROR MESSAGE: Error Message: This Operation Has Been Cancelled Due to Restrictions in Effect on this Computer {KB 310049} Outlook 2000 or 2002 after IE 6.0 upgrade (When clicking hyperlink in Outlook)
• ERROR MESSAGE: The Page Cannot Be Displayed {KB 241344}
• Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting {KB 320159}
  Win95, Win98, Win98 SE, Win ME, Win NT 4, Win 2000, Win XP
• “IEXPLORE.EXE has encountered a problem and needs to close” error message when you try to start Internet Explorer {KB 831432}
  IE 6.0 on Win XP
• Not all Web site content loads when you use IE 6 {KB 837489} IE 6.0 (work-around is to click Refresh)
• Save Target As & Print Target Commands Are Unavailable {KB 176316} IE 5.0 for NT4, IE 5.5, IE 6.0
• Temporary Internet Files Use More Disk Space Than Specified {KB 301057}
• Zip Files Downloaded with Internet Explorer Are Not Saved to Your Computer {KB 308090}
  IE 5.5, IE 6

INTERNET EXPLORER: Printing Issues

• Frequently Asked Questions About IE Printing Problems or Printing Blank Pages
• Internet Explorer Printing Error Messages

INTERNET EXPLORER: More Frequently Asked Questions

• Frequently Asked Questions About Content Advisor & Ratings in IE
• Frequently Asked Questions About Page Cannot Be Displayed Errors in IE

INTERNET EXPLORER: “How To” Articles

• How to Configure Internet Explorer to Have More Than Two Download Sessions {KB 282402}
  IE 5.x for Win 2000; IE 6 for Win XP
• How to Reinstall or Repair Internet Explorer & Outlook Express in Win XP {KB 318378}
  IE/OE 6 Win XP (Also applies to IE/OE 6 in earlier Windows versions; see Reinstall Outlook Express 6.)
• How to Search the Internet from the Address Bar in Internet Explorer {KB 221754}
• How to Troubleshoot Java Problems in Internet Explorer {KB 168806}
• How to Uninstall Internet Explorer 6 {KB 293907} Win98, Win98 SE, Win ME, Win NT 4.0, Win 2000, Win XP, Win Advanced Server LE

INTERNET EXPLORER: Other

• Internet Explorer Starts When You Click a Hyperlink Even if Netscape Navigator is the Default Browser {KB 274042}
  Win ME; IE 5.5 for Win98 SE or Win 2000
• Microsoft Virtual Machine Is Available Only as a Web Download {KB 299672} IE 6.0, Win XP
• Netscape-Style Plug-ins Do Not Work After Upgrading Internet Explorer {KB 303401} IE 5.5 or 6.0
• PowerPoint: Open Presentation in Different Modes in Web Browser {KB 299824}
  PowerPoint 97, 2000, 2002
• “Shortcut to Desktop” Command Doesn’t Work When Office Document Is Open in IE {KB 303491}
  IE 5.01 SP2 or IE 5.5 SP1 for Win 2000, with Office XP

OUTLOOK EXPRESS: General

• Tomsterdam: Inside Outlook Express 5
  (By MS-MVP Tom Koch — not an MSKB article, but the best source of Outlook Express information on the Web.)
• Differences Between Outlook & Outlook Express {KB 257824}
• Description of Certificate Revocation Behavior in Outlook Express {KB 241008} OE 5.01, 5.5
• An Overview of the Cumulative Update for Outlook Express 6.0 SP1 {KB 331923} OE 6.0

OUTLOOK EXPRESS: Error Conditions & Error Messages

• A file named ~ appears on desktop other location on the hard disk {KB 830921}
  IE 6 SP1 on Win 2000 or Win XP (bug in a patch, hotfix available)
• Error 0x800ccd01 Occurs When You Start Outlook Express {KB 310894} OE 5.01 for Win 2000
• ERROR MESSAGE: MSIMN.EXE Has Generated Errors & Will Be Closed by Windows {KB 258034}
  Win95, Win98, OE 5.01/5.5 for Win 2000
• ERROR MESSAGE: The connection to the server has failed... Error Number: 0x800CCC0E {KB 302339} IE 5.x
• ERROR MESSAGE: The Identity Login Could Not Be Started {KB 249893} OE 5 5, 5.01, 5.5
• Font Cache Error (0x8007000E, 183) When You Start Outlook Express {KB 232169} OE 5.x
• Known issues when you use S/MIME with Outlook Express {KB 833004} OE 6
• Mail Folders, Address Book & E-mail Messages Are Missing After You Upgrade to Win XP {KB 313055} OE 6 for Win XP
• Messages Missing After Uninstalling Outlook Express 5 {KB 201694}
• Norton Antivirus Causes OE6 to Stop Responding {KB 309676} OE6 for WinXP/2000
• Outlook Express Stops Responding or Does Not Start {KB 274017} OE 5, 5.01, 5.5
• POP3 Server Information Doesn’t Change & Error Messages Appear in OE 5.5 {KB 312347}
  OE 5.5; Outlook 2000 & 2002 (Error messages “Cannot log on using Secure Password authentication” or “Unable to locate the POP3 server you specified”)
• “Send To” & E-mail Links Do Not Work Using Outlook Express as Default {KB 306098}
• Spell Checker or Custom Dictionary Errors in Outlook Express {KB 178238}
• You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link {KB 281679} IE 5.0, 5.01, 5.5, 6.0

OUTLOOK EXPRESS: “How To” Articles

• How to Backup & Restore E-mail Messages in Outlook Express 5 {KB 230208}
• How to Backup and Restore Outlook Express Blocked Senders List and Other Mail Rules {KB 276511} OE 5.0, 5.01, 5.5
• How to Backup Outlook Express Address Book & Mail Folders {KB 188854} (See also this site.)
• How to Back Up Your Inbox Assistant Rules in Outlook Express {KB 181084} OE 4, 4.01, 5
• How to Change the Default Location of Mail and News Folders {KB 175037}
• How to Edit Stationery in Outlook Express Using an HTML Editor {KB 180819} OE 4.0-5.0
• How to Enable Spell Check in Outlook Express (by MS-MVP Bill James — not an MSKB article)
• How to Manually Uninstall & Reinstall Outlook Express in Win 2000 {KB 263837}
  OE 5.01, 5.5, or 6.0 for Win 2000
• How to Reinstall or Repair Internet Explorer & Outlook Express in Win XP {KB 318378}
  IE/OE 6 Win XP (Also applies to IE/OE 6 in earlier Windows versions; see Reinstall Outlook Express 6.)
• How to Troubleshoot Invalid Page Fault Error Messages in Outlook Express {KB 275543} OE 5.x

OUTLOOK EXPRESS: Other

• E-Mail Messages Are Missing from Your Inbox {KB 271681} OE 5.x
• IE5 & OE5 Performance or Hang-up Issues {KB 268113} Problems caused by McAfee VirusScan 4.02 or 4.03
• Outlook Express Cannot Gain Access to a Store Folder in Outlook When You Import or Open Messages {KB 296953}
• Outlook Express 5 downloads same E-Mail multiple times {KB 245620}
• Outlook Express 5 starts very slowly {KB 235300}
• Your Password Is Not Retained in Windows 2000 or Windows XP {KB 264672}
  OE 6.0 for Win XP; OE 5.01/5.5 for Win 2000

WINDOWS ADDRESS BOOK (WAB)

• Error When You Import an Address Book to Outlook Express {KB 278599} IE 5.x
• How to Search for Hidden or System Files in Windows XP {KB 308665} Win XP
• How to Import Contacts into Your Address Book in Win XP {KB 308670} Win XP
• Outlook Express Address Book Does Not Load {KB 274745} OE 5.01, 5.5